We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am thoroughly impressed with this car vacuum! It is incredibly powerful, yet compact and easy to store. The suction power is phenomenal, and it makes quick work of cleaning up pet hair and crumbs. The one-click dust removal feature is very convenient, making maintenance a breeze. The 40-minute working time is more than sufficient for a thorough car cleaning session. I also appreciate the eco-friendly materials used in its construction. This vacuum is worth every penny!
Really good, but I wish the battery lasted longer.
Fantastic car vacuum! The double filtration system really makes a difference, and it's so easy to maintain. Highly recommend!
This car vacuum cleaner is very efficient and well-made. The metal body ensures it's durable and can withstand frequent use. The transparent dust cup is a nice touch, allowing me to see when it needs to be emptied. The suction power is great, and the double filtration system works wonders in keeping the air clean. So yeah, it’s a great addition to my car care routine, I’m happy with it
The suction power on this little vacuum is incredible. It's perfect for quick cleanups and very durable. Great buy!
I'm so glad I purchased this car vacuum cleaner. The suction power is amazing, and it tackles even the toughest dirt with ease. The cordless feature and compact size make it super convenient to use and store. The battery lasts long enough for a full clean, and the build quality is excellent. The double filtration system ensures that my car stays clean and free of allergens. It's a must-have for anyone who wants a spotless car!
This vacuum cleaner is very efficient and has a strong build. The battery life is decent, though a bit more to clean our truck would be ideal:)
This product has exceeded my expectations. It's powerful enough to pick up all the dirt and debris in my car, and the cordless design makes it incredibly convenient. I love the advanced filtration system, which really helps with allergies by capturing fine particles. The metal body and durable plastic components feel very high-quality. The battery life is impressive, and it comes with useful attachments for different cleaning tasks. Highly recommended! 👏