We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fantastic product! My dog feels safe, and it’s super easy to maintain.
This car seat is amazing for my Cocker Spaniel. It keeps him secure and comfortable during our rides.
My Maltese enjoys every car ride now. The seat is very comfortable and sturdy.
My Poodle loves this car seat. The three attachment straps keep it securely in place, and the foam padding is incredibly comfortable. It’s also very easy to clean with a damp cloth. I love that it’s sustainable and made from eco-friendly materials. It’s been a fantastic purchase for our road trips.
This is the best dog car seat I’ve found. It’s perfect for my Bichon Frise. The seat is spacious, and the padding is great. I appreciate the waterproof feature, especially since we often go to the beach. The mat is easy to remove and wash. An excellent product that I highly recommend!!!!
Absolutely love this dog car seat! It’s made traveling with my puppy so much easier and safer. The wide and comfy sides make her feel secure, and the non-sagging foam ensures she’s always comfortable. I also love that the mat is machine washable, making maintenance a breeze. Highly recommend this to anyone with a small dog.
I recently bought this dog car seat for my Chihuahua, and it’s been a game-changer. The eco-leather is soft and durable, and the high-density foam keeps my pup cozy during long drives. I love that it’s non-slip and attaches securely with multiple straps. The removable soft mat is a great touch and makes cleaning super easy. It’s also vegan and sustainable, which aligns with my values.
This seat fits my Pug perfectly. The removable mat is easy to wash, which is a huge plus.