We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This Travel Buddy from Owleys is an excellent car seat cover. I purchased it about a month ago to drive with my 4-year-old Shepherd. I particularly love the non-slip bottom, which keeps the cover in place even as my dog jump in and out. Also, the pockets come in handy for storing their toys and leash. Good value for the price.
Perfect design and high quality. Fits my 2024 Silverado nicely!
I have a pair of energetic Golden Retrievers who love tagging along for car trips but invariably make a mess with their fur and muddy paws. And this product is a game-changer for us! It’s super easy to install and provides an effective barrier between my back seat and the dogs. It's also quite durable and withstands their antics perfectly. The waterproof feature is a blessing too, especially during our rainy day adventures. Plus, it's effortless to clean. A quick wipe or vacuum, and it's as good as new. Highly recommend for anyone traveling with pets!
ahhhh I don’t know why I didn’t consider the measurements for a car. It’s too big for my vehicle
i loved it until it broke after a year :( lasted well while it worked…
This is really easy to install and has held up very well to my 75lb bulldog who rides with me daily for about 40 minutes. I drive a Jeep Grand Cherokee and it fits perfectly. The clips secure easily around the headrests, and the seatbelt fits through the Velcro slits. Not much wear to the material after 6+ months. Easy to vacuum and wash.
As a dog owner constantly on the move, finding a reliable pet seat protector is vital. The Owleys Travel Buddy Dog Seat Cover surpassed all my expectations. The waterproof material protects my seats from muddy paws and accidents. Cleanup is simple with a quick wipe or shake. The stitching and construction are durable, ensuring longevity. Installation was easy with adjustable straps that fit securely in my SUV’s backseat. It stays in place, even during spirited rides. This versatile cover offers peace of mind by shielding my seats from scratches and spills. I got it on sale, making it a great investment. Highly recommend the Owleys Travel Buddy for quality and value.
Very easy to install. It covers the seat, goes up the seat back, and the back of the front seats. Flaps at the window ends tuck down or up, and little tubes tuck into the seat crack to prevent shifting. Our dog gets carsick on curvy mountain roads, and this waterproof cover should make cleanup easier than cleaning the car seats.