We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's not as secure as the picture shows, other features are great but the overall fit isn’t as portrayed.
I just received my Travel Buddy a few days ago, installed it in the back seat today. I thought this seat cover for dogs would be a little thicker. The side walls seem really thin, but right now my dog is still a puppy and I still use a small cage when transporting him. I guess I will find out how durable it is when he outgrows his cage and actually has to stay in there without it. It will help keep the seat clean for now though.
My very rowdy riders (dogs) are held in nicely in this car hammock.
Definitely worth the price. I saw many others that cost less but did not offer all the different configuration options.
While this car seat cover for dogs does the job of keeping my car clean, it's not the most comfortable for my pet. The material is not as plush as I would like it to be. The installation process was also a bit difficult and and took longer than expected… Especially with the sidewalls. I’d really appreciate a printed installation manual. However, the cover is nice-looking and sturdy, which is a great plus. If you're looking for a high-quality dog seat cover that is thick and durable, this one will work for you.
Good quality, easy install, keeps dog secure.
I’ve been using this Owleys dog car seat cover for back seat for about a month now. I bought it as soon as I adopted a puppy. Everything works just fine so far, no issues found! It has multiple layers, firmly stitched, completely waterproof. For me, the waterproof design is especially important because my puppy can still make a “surprise” right inside the car. I also appreciate the hard sidewalls, they will probable save my doors in the future when my baby grows up 😁 Great product that worth the money!
I was very pleased with the seat cover I purchased. It fit my 2021 Subaru Crosstrek well and did a great job of keeping my basset hound contained in the back seat and preventing hair from getting on the seats/doors. Thanks!!!!