We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like this a lot. I have dogs that weigh 65 lbs each. It holds dog hair and dirt well. It's easy to clean. It’s thinner than I expected and doesn’t come up high enough to reach the top of the seat cushions. Could be a couple of inches bigger. Overall, it’s a good product.
We absolutely LOVE our dog seat cover! Very easy to clean and our puppy is comfortable in the car. Would highly recommend!
Very efficient and easy to maneuver. My puppy absolutely loved it!
Had to replace the previous hammock that had ripped. This fits my Ford Edge well. Would recommend.
I cannot say enough good things about this car dog seat cover! I love it. The material is top-quality, waterproof, and well-sewn. The installation process was straightforward and it fits perfectly in my Corolla. Out of everything I've tried before, this is the best pet seat cover. In addition to great quality, I would like to highlight a very stylish look. In fact, this was the reason why I decided to buy this particular seat cover, and I did not regret it. The pockets are also quite handy to keep feeding bowls and other pet supplies. Thank you!!!
The hammock fits perfectly in my backseat. My dogs love it!
A nice quality dog blanket car seat. It's made of high-quality material that is both durable and comfy for my dog which is the most important point for me. I am happy I no longer have to worry about hair and dirt staining my car's upholstery. The blanket is also very easy to wash (I use damp cloth as they recommend and a lint roller for hair), which makes it convenient for longer trips. Based on my personal experience, I definitely can recommend this dog seat cover to any driving pet parent like me.
I originally found this style dog seat on Amazon. Bought one of the cheap $30 ones. I had one break within 3 weeks, and the company I bought it from, disappeared so I couldn’t even get a warranty. One of the zipper broke on the door panel cuz of how cheap they were. Plus they had to be hung from the handle bar and didn’t cover the whole door (and I have a small Nissan Sentra)
After looking around for a better quality one, I finally pulled the trigger on this. I was nervous about spending so much money and have the same problem. I’ve had this for months now, and the zippers still work like brand new. They also have Velcro buckles by the zipper, which helps tons on relieving pressure on the zippers. The door panels are great. They’re EXTRA padded for protection, and don’t need to be hung from the handle bar. I took it out when my car had to go into the shop, and my seats still look brand new. Pair this with a nice seat belt/harness, and it provides a MUCH safer ride for you and your pet. No more jumping around the car, trying to push them off of you while driving. No more hanging her full body out the car. She has enough slack to put her nose and a little of her face out, and that’s it. It prevents her from falling on the floor, and I can tell how much she loves it and how much more comfortable she is.
On top of a quality product, the customer service is AMAZING and hasn’t disappeared on me. I asked to buy additional straps, since my car is smaller, the non stretchy ones in my opinion seem to work better. They refused my money and helped me regardless. This is a company I’d never worry about buying anything from, and I know when I have the extra money for front seat covers, where I’m coming.