We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have had your dog cover for a month now and we have used it almost daily. It is a high quality product and works as advertised. It keeps my back seat clean and dry. It stays in place and gives my dog some freedom of movement on our short trips to the dog park. No rips, tears, or leakage. I would use our dog tether on long trips for safety and to limit her movement. No issues with it so far. I can't say the same for shipping through the US Postal Service.
Works perfectly. Protects my seats and allows for plenty of dog room. Super easy to set up and take down. Washable.
I have a Dalmatian that sheds SO MUCH. Even more than a German shepherd. This dog seat cover has saved me so much time from cleaning up dog hair after road trips and car rides. Easy and adjustable to put in the vehicle.
This dog cover fits my Chevy Spark perfectly. My main gripe is that the "quilting" is somewhat deceptive. It has a quilt-like pattern molded into the material but no insulating properties. Dog hair still makes its way onto my car carpets, but that's just classic dog hair behavior, so I don’t blame them. The big benefit is protection against muddy paws (excellent) and the side flaps that cover one or both doors.
great dog cover
My girlfriend loves this dog seat cover, no more scratched door panels. It is a pain to remove due to the straps and buckles, but it’s a nice dog protector with convenient storage for his toys while we drive.
This dog seat cover has been a lifesaver. My pup has motion sickness and doesn’t like the car, but sometimes she has to go in it. When she vomits or pees, I can pull this out, scrub it with dish soap and disinfectant spray, rinse with the garden hose, and leave it to dry. Nothing leaks through, and it’s easy to install.
Love my travel buddy dog car seat cover for back seat 😍😍😍 It's made traveling with my pet so much easier. I didn't have any problems with the installation, everything was quick and simple. Special thanks for the seat anchors!!! The cover does not slip on my car seats at all, it fits just perfectly on the road. My dog feels calm and stable with his Travel Buddy while being safe and secured in the back.👍 I highly recommend this brand to anyone looking for a high quality car seat cover for their pet.