We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great product
We got this dog seat cover to keep our dog under control safely in the car. It forms a bathtub-like shape in the back seat. Very easy to install and move from car to car. Ours are an Outback and a Rogue. One thing I would change is that if you have vents in the center console facing backward, this might block the airflow. I would have made a section of this a screen so that the vent flow can get to the back seat.
This car seat cover for dogs is decent,it defintely serves its purpose and keeps my car protected from dirt,hair, and other mess, which is very important to me. The design is really unique, looks very cute and stylish. Instalation of side walls was a bit tricky,but we eventually got it on securely. The pockets are very handy for storing compact or collapsible feeding bowls,toys or a leash if you’re going on a long ride. Be careful when checking the measurement,I think it may not fit cars that are too smal.
My wife and I got this dog seat cover for our brand-new car to keep our seats free from dog hair. We love it, and so do our dogs. It kept our back seat clean and made our dog comfortable on long trips. It is super durable and protects the seats from damage. This dog seat cover was very easy to install and adjustable to fit any vehicle. I would definitely recommend this product if you have four-legged family members that ride in the car with you.
We love our Travel Buddy dog mat! Great fit, beautiful design, and works perfectly as backseat protection when we take our labrador on a ride with us. Thank you Owleys, will definitely order more of your travel gear!
Received this with a broken hook on the strap that attaches to the headrest. Support quickly helped me with the return process and money refund. Thanks for the good service.
I purchased one for my Jeep Patriot, and it fits great. My dog loves the quilted texture, and it stays in place better than other dog seat covers I've used.
The quality of the product is amazing and it looks so nice in the backseat!! Love this black & tan color 😍 Our baby pointer feels great and this is the most important thing for us 👍