We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fits perfectly in my Corolla and the side shields are an upgrade from my last cover. I have a hairy German Shepherd.
Mine arrived on time. It looked and functioned as expected. It works well for my dog in my car. My dog is spoiled; she likes a soft, comfy spot. I put a blanket on one end of the sling. With that, she’s entirely comfortable staying in the sling. I tether her, and between that and the front wall of the sling, I feel she would have a good chance of being safe in an accident.
This is the second one I’ve purchased. The only reason I had to buy a new one is because my dog chewed through the straps due to his prey drive and a game he plays, per the trainer. The cover is sturdy and well-made. My dog loves laying in it like a sling. I highly recommend this car seat cover. I think you’ll like it as much as we do!
Just received and installed - LOVE how it blends with my upholstery color and the texture and sturdiness seem high quality. Our Lucy seemed immediately comfortable, sitting quietly without complaints. Unless I update otherwise, GREAT PURCHASE!
Unfortunately, this dog protector is too small for my car.
This is perfect for keeping dog hair, mud, etc., off rear seating. The headrest straps are adjustable and the anchors that push down between the rear back cushions and bench hold it firmly in place. Velcro opening is perfect for enabling seatbelt use. Quick and easy release for a human traveler to jump in too!
After a few days of testing, I love it!! It was easy to install, though I wish it came with instructions. I love the pocket for storing dog supplies.
I love this car seat cover. It’s easy and quick to install or remove. It comes with a seatbelt attachment, so I can safely buckle my pup in. Very well made.