We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is just what I needed to keep my dogs apart while driving. I bought two so they could have their own space and be comfortable without bothering each other. I was initially nervous, but it works flawlessly. I added a blanket for each seat, and they were content. They could nap without disturbing one another, which also helps with fur control. We took a three-hour drive to Maine, and they were perfectly fine. Highly recommend!
My bulldog really enjoys it; it helps him feel much more secure during our travels.
My 11-month-old toy/mini Aussie pup used to dread car rides because she couldn’t see out the window and would get motion sickness. Being small, she would often lose her footing even with a seatbelt tether! This car seat changed everything for her. The enclosure and cover over the front seat make her feel secure. We got a thick foam cushion to elevate her so she can easily look out the window while seated! The fresh air and sights have completely eliminated her car sickness—now she runs to the car excitedly! We opted for the larger size car seat for extra room on longer trips. A fantastic investment!
We purchased this dog car seat a few weeks ago in preparation for a long road trip, and it worked like a charm! Our 3-year-old lab mix weighs about 40 pounds, and she fit perfectly inside. It provided her with a secure spot during our 18-hour journey. We added her dog bed at the bottom for extra comfort. Overall, it was a superb investment!
Simple install. The design is simple yet solid. Our one-year-old Aussiedoodle, weighing 35 pounds, absolutely adores her new seat. It fits perfectly in our Chrysler Pacifica, providing extra safety and peace of mind for our travels.
Seems pretty flimsy, slides around. Dog can easily jump out of it. Maybe it's my particular back seat that makes this car seat not a good fit (Tesla 3). Will be looking for a better option.
I’m genuinely obsessed with this product! I purchased a medium size for my 35-pound border collie, who has always been anxious in the car. I added a small dog bed for extra comfort. Since we set it up, she shakes less during rides. It seems to provide her with a sense of security. Additionally, my backseat remains clean now—previously it was covered in fur and paw prints! Highly recommend—10/10!!
This seat performs excellently whether all sides are up or just one is down! The seatbelt tether feature is fantastic! My pup enjoys car rides so much now!! Plus, she feels secure!!