We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This pet carrier offers a plush and comfortable ride for pets. It says it’s for up to 29 pounds, but my 30-pound dog fits just fine. The material is thick and durable, and I’m really impressed!
I'm in love with this dog carrier! It's so versatile - great for car rides and walks as well. My little terrier fits perfectly and seems really cozy. The reversible design is super cute and practical, especially for quick outings. The safety features give me peace of mind, knowing my pet is secure. Plus, the removable padding is a great feature! The fact that it's vegan and eco-friendly makes it even better. It's been an amazing find for me and my furry friend! 100% recommend!
Great quality, and the dogs love it. We’ve been using it for vet visits over the past few months. The only downside is that there’s no way to attach it to the car or seatbelt, so be careful when braking. Otherwise, it’s fantastic.
I’m in love with the color and fabric. ACCORDING TO MY DOG CHICO, HE LOVES IT AND SAYS IT’S VERY COMFORTABLE!
I’m really pleased with this pet carrier—it’s very nice, and the quality is excellent. It’s a great value, sized perfectly for small to medium dogs. It’s spacious, easy to set up, and simple to use.
I got this for my mini-dachshund puppy, who is tiny at under 3 pounds, but she still has plenty of room to grow and fit comfortably! I love the leash feature to keep her secure while I’m driving. The adjustable straps and seat belt loops keep her safe and secure.
My dog absolutely loves being in this. It’s incredibly fluffy, and the material is of great quality.
This carrier/car seat is amazing, and my puppy loves it too!