We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This dog carrier is extremely well-constructed. I appreciate that I can carry it by the handles, over my shoulder, or cross-body. As soon as I took it out of the package, she jumped right in, so it’s safe to say she’s a fan. It’s soft, comfortable, and machine washable. Highly recommended!
It’s hard to believe this is only $150—it feels like it should cost $1000+. Made with Oxford fabric and eco leather, it has a feather-soft touch and serves as a nest, a secure car seat, and a beautiful bag. 😍
Milo loves it!!!
I’m blown away by the craftsmanship and quality of this item. The material is very soft, and I’m sure any pet would love being in it. I wish I had this back when I had my Maltese; she would have been so comfortable. The bag is spacious enough for a medium-sized pet, and smaller pets would have extra room. It has nice handles and a crossbody strap, along with various quality buckles and snap hooks to keep your pet secure. The fabric is waterproof, so it doesn’t get wet easily. This pet bag has exceeded my expectations, and I highly recommend it!
This is incredibly versatile for my small Yorkie mix. I can use it as a car seat, bed, and even a dog carrier. I’m in love with this product, and it’s truly waterproof. Easy to clean and carry around. 10/10!
Our mini schnoodle adores her new car seat! It’s comfy, the perfect height for her to see out the window, and it attaches securely to her collar so she can’t move around the car. It also doubles as a carrier, which is handy. It’s easy to install and move between cars. We’re thrilled with it! ❤️
Got this dog carrier for my beagle puppy, and it's pretty neat. The ability to use it as a car seat or a bag is quite handy. My dog seems comfortable in it during car rides, and it attaches easily to the seat. The pockets are a bonus for storing treats. I just wish it was a bit bigger inside. Overall, it's a good purchase for dog owners
This product is spacious, high-quality, and incredibly portable. Excellent value for money, especially for back seat pet travel.