We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my experience with dog hammocks. I’ve been through probably close to 7-10 different ones, most failing and breaking within a short period, and the companies would disappear so I couldn’t even file a warranty claim. That was my mistake for buying the $30 ones on Amazon.
The cheap ones on Amazon look nice - but they’re photo shopped. They are not thick, the door panels don’t cover the entire door and have no extra protection besides the real thin liner, and has to hang from the handle. The zippers are the cheapest ones possibly made, clips are plastic and sewn directly onto the hammock - one clip breaks anywhere, nothing can be done. I’ve had zippers break, clips break, rip, and just overall ended up spending more money trying to find a good one on Amazon over spending money on quality.
I came across Owleys. I finally caved and got the original, and fell in love. Once in hand, I understood why it was the price it was. I was so mad at myself for not just getting it after the first cheap one broke, but they’re good with the photoshopped pictures and making them look so much better than they really are. I have been extremely happy with the original, and then I saw the new model come out and knew I had to have it, as I have a service dog who, if I’m not working, is always with me. I also couldn’t think what they could possibly improve on? So let’s find out.
The first impression I had when opening it, is the material felt a bit more durable, and the stitching was done different, my guess to increase the strength or durability of the hammock. I also noticed that there was no more seat anchors, which at first I was worried about - but after using it for about a month, I haven’t noticed a difference between seat anchor or no seat anchor. I thought the seat anchors were so important before that, I’d get in the trunk and put a bungee cord on each one and strap it to something, which by the way, was a real pain lol. Come to find out it’s not even necessary.
Just like the other version, the side panels have extra hard padding and are taller, so it actually protects your whole door and the hard padding actually works.
The zippers are extra heavy duty, and slide surprisingly easily. I say that because all of the zippers have (I think it’s leather, or a soft leather type material) that cover ALL the zippers. You would think the zippers would get caught in it, but they don’t. All the zippers at the ends have Velcro straps, which helps a lot with support, instead of relying on the zippers for support.
I like the idea they have on the new straps they’re using that go around the headrest. Instead of being stretchy or just one length, all of them are now adjustable in length so you can make it smaller for smaller cars, which will help keep the hammock raised and even, or lower it if you have a big car. Awesome idea. Really like it because on the old one just barely on the top corners of the seat, my girl could get by and would get a little slobber on it. I was able to raise it that extra inch or two, problem solved. They also added a third pair of buckles for cars that have 3 headrests in the back for more support.
They also made this one super portable. Pop it out of the car real quick, and you can fold it up and it has a strap to close it and a handle to carry it. It’s surprisingly light and folds up REALLY small for how big it actually is. For people who are not like me and dedicate his entire back seat for his dog, and take the hammock out frequently, will love this.
Overall, I can’t complain about anything. There isn’t a better car hammock for pets on the market. Don’t do what I did and buy the cheap Amazon ones. They offer no where near the level of protection that this one does. My dog spends a whole day at a time, very often, in the back on the hammock, and my back seats still look like the day I bought them & my door isn’t all scratched up by the arm rest or handle bar from her trying to put her head out the window. If you don’t believe me, buy one of the $30 Amazon ones and buy one of Owleys. If you care about your car, see which one gets returned ;)
My pup feels safe and secure in here. Usually nervous and paces, but this helped a lot. Stayed in the back and even napped. Super easy to install.
Had to replace our previous hammock that ripped. This one fits my Ford Edge perfectly. Highly recommended.
This hammock has been a lifesaver for controlling my dog's shedding in the car. It traps all the hair and keeps my upholstery clean
This dog protector is better than the cheaper version I owned before. Dog hair shakes off easily instead of getting embedded.
Protects my car seats from drool and scratches. Excellent dog seat cover.
This backseat dog cover has been a game-changer. My dogs used to jump from the back to the front, causing accidents. With this cover, they stay put, and cleaning is easy. Just toss it in the washer and air dry. It also prevents them from falling off the seats, making them more stable. Once adjusted, it doesn’t need readjusting. It’s sturdy, and after two years, no rips or tears. Just be cautious when reclining your seat.
This hammock is a lifesaver for long road trips. My dog can finally relax and sleep comfortably in the backseat.