We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog used to get anxious during car rides and would whine and pace the entire time. Since I got him this hammock, he's much calmer and actually seems to enjoy our trips now!
I recently added this hammock to my list of essential travel gear for our family's frequent outings with our dog! A standout feature of this half seat car dog hammock is its middle-zipper design, which allows us to use it on one half of the backseat while still accommodating one more passenger. This versatility is incredibly useful for our family of four! Plus, the portable design, complete with handles, makes it a breeze to transfer between vehicles or to store when not in use. Overall, this owey’s dog car hammocks is a fantastic investment for dog owners who want to keep their cars clean and their pets comfortable during travels! Totally recommended!
I bought this car dog hammock in February and now I can honestly say that I've found the perfect solution for rides with my dog. The hammock itself is well-crafted and made from high-quality, water-resistant material. It provides excellent protection for my seat upholstery and is very easy to clean. What sets this travel buddy car hammock apart from other similar products is its cute, yet thoughtful design. The built-in storage pockets turned out to be very convenient for storing my dog's leash, toys, and treats, making it easier to keep everything organized during our trips. I'm thrilled with my purchase and highly recommend this car hammock to any dog owner 👍
This hammock has been a blessing for my senior dog. It provides him with the support he needs to get in and out of the car comfortably.
As a dog owner who loves to take my furry friend on adventures, this waterproof dog car hammock has been a game-changer for me. I use it for 2 months already. The hammock is incredibly durable and easy to install, thanks to the three headrest straps in the back. Its thick design not only provides extra comfort for my dog but also protects my car seats from scratches, mud, and hairs. I also love that it is super easy to clean with a wet sponge. If you're looking for a good y car hammock for your dog, I highly recommend this Travel Buddy Mark 2.
My rambunctious dogs can still jump to the front too easily, but otherwise, this hammock keeps the car clean and looks great.
I bought this new dog car hammock as a replacement for my old owleys hammock that I have been using for a year. My Labrador got used to the old one so I really hoped there’ll be no problems with the Mark II. And so far, I am impressed with the quality of the product. I appreciated that now there are three headrest attachments and not two, although it’s a pity that this new version doesn’t have seat anchors. But despite this, this hammock is also snug and secure, it doesn't slip under my dog on the go. A printed instruction on how to fold the hammock as pictured would also be quite helpful.
The Owleys hammock is the perfect solution for keeping my car clean and my dog safe. I highly recommend it to all dog owners!