We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What an outstanding product! It's extremely durable and keeps pets safe during rides. Installation was a breeze.
The Owleys hammock has exceeded my expectations! It keeps my car spotless and my dog secure during our travels
As an owner of a Husky, I've struggled to find the perfect solution for my girls’ car travel comfort that can also keep my interior clean. After trying various seat covers, I came across this Travel Buddy dog car hammock and decided to give it a try. I'm thrilled to report that this product has exceeded all of my expectations! Firstly, the hammock's design is ingenious. It creates a cozy and secure place for my dog while also protecting the whole seatback area, including the seats, floor, and doors. The material is not only durable and waterproof but it also features a non-slip bottom, so my dog doesn't slide around during our drives. Moreover, the installation process was a breeze, the straps easily secured the hammock in place. So this owleys’ travel buddy has truly been a game-changer for us, and I couldn't be happier with my purchase! Thank you!
Fits my two large dogs perfectly. The quality is superb and it's a great value for the price.
doesn't fit my car well looks cute though
Installs quickly and cleans up fast and easy!
Nothing to dislike about this product. Keeps my medium-sized dog from coming into the front seat and seems to calm him while he rides. Bought a new car with white leather interior, and this keeps paw prints off the seats!
This hammock fits beautifully in my 2016 Honda accord. The material is top notch. The zippers are well sewn in and work perfectly with no issues. I did find one flaw though. The side panels that give you access to the door to enter should have been sown in the center and have a zipper installed on each side. This way it is protecting the side seat area. Having only one single zipper is frankly dumb. But I love your inclosed design idea. It’s just not perfect! When you upgrade with my idea you can just send me a new one and will call it even. Dg Wilson