We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Traveling with my dog has become a breeze since I bought the Owleys Travel Buddy Mk II Dog Hammock. This waterproof pet hammock for cars is a must-have for pet owners who want to protect their seats while ensuring their pet's comfort. The high-quality 600D fabric is incredibly durable, standing up to my dog's antics without issue. The thick material guards against scratches, dirt, and fur, keeping my car pristine. The waterproof feature is a lifesaver for muddy paws and spills. Installation is a snap with adjustable straps that secure around the headrests, and the non-slip backing keeps it in place. The side flaps add extra protection, and the hammock design prevents my dog from jumping into the front seat. Cleaning is effortless; the material wipes down easily or can be machine washed. The Owleys Dog Seat Cover is an outstanding investment, providing superior protection, easy setup, and comfort for my dog. I highly recommend it for anyone needing a reliable and high-quality pet travel solution.
I bought this dog seat cover a week ago, and it’s done exactly what I needed it to. The quality is top-notch, covers the entire back of my 2000 Accord, keeps my small dog secure thanks to the hammock-style design, and is easy to assemble and clean.
The beige color is perfect! It matches my car's interior and doesn't show dirt easily.
I recently purchased this Travel Buddy dog car hammock for my BMW and I couldn't be more pleased with my purchase. It seems to be very durable and looks really nice in my car interior. And it works just great to protect my car seats from any messes my dogs may create! It is also foldable and portable with two carrying handles, making it easy to store and take on the go. Overall, I think that this Travel Buddy car hammock is an excellent investment for any dog owner who loves to travel with their pet(or pets).
Fine overall. Fit nicely in my Subaru. Makes a good hiding spot for my purse at the dog park. My dog found his way over and under the product. I wish it could be tightened more near the door.
I'm happy with this pet cover! It's made my life so much easier when I travel with my terriers.Highly recommend!
Our family loves taking road trips, and our dog is always part of the adventure. We've tried numerous hammocks and carriers over the years, but this Travel Buddy Car Hammock is by far the best one we've found for keeping our pup comfortable, secure, and our car clean. It creates a suspended space for our dog to relax in, reducing her anxiety and keeping her contained. We really like the design, from the stylish look to the functionality. The hammock's waterproof material is durable, protecting our car seats from dirt and hair. We've also found it very simple to clean, which is a bonus after those muddy hikes 😄 Thank you! We love the product and will recommend it!
This is the second cover I’ve purchased. The first one was chewed up by my dog, but it’s well-made and durable. My dog loves it. Highly recommend!