We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog absolutely loves this booster seat! It’s soft, cozy, and keeps her safe during our car rides. The safety leash is a great feature, and the seat is easy to install. The removable cover makes cleaning a breeze, which is important to me.
I’m really impressed with the quality of this booster seat. It’s well-made, comfortable, and keeps my dog safe during car rides. The safety leash is just the right length, and the seat is easy to install. The storage pockets are a nice touch too!
This dog seat has made car rides so much easier! My dog used to be very anxious, but now she’s much more relaxed. The seat is soft and cozy, and the safety leash keeps her secure. The installation was simple, and the cover is easy to wash. I’m very happy with it!
I’m thrilled with this pet car seat! It’s the perfect size for my dog, and the cushion is so soft that she falls asleep almost instantly. The safety leash is just the right length, and the seat doesn’t take up too much space in my car.
What a great investment! This car seat is perfect for my dog. The plush fabric and high-density sponge make it so comfortable, and the safety leash keeps her secure. It’s easy to install, and the storage pockets are very convenient for keeping her toys and treats organized.
This booster seat is exactly what I needed! It’s soft, secure, and fits perfectly in the back seat of my car. My dog can now look out the window and enjoy the ride without bouncing around. The removable cover makes it easy to keep clean, which I appreciate.
My dog absolutely loves this booster seat! It’s soft, cozy, and keeps her safe during our car rides. The safety leash is a great feature, and the seat is easy to install. The removable cover makes cleaning a breeze, which is important to me.
This car seat is amazing! My dog is much more relaxed during car rides now. The seat is plush and cozy, and the safety leash keeps her in place. It’s easy to install and remove, and the cover is machine washable. I couldn’t ask for more!