We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The folding cot with pillow and mat is my BEST FIND!!Its design is appealing and it is soo convenient to transport!! I have found multiple uses for it, such as using it as a sunbathing chair and as a guest bed!! The price is fair and I would definitely recommend this product.
I don’t usually write reviews, but this cot is amazing! I’m genuinely impressed with its quality. We’re going camping in a couple of days, but ever since it arrived, it’s been set up in my living room, and my kids can’t seem to stay off it. It’s very comfortable and a total game changer for my wife when it comes to tent camping. I highly recommend this cot for all sorts of uses… camping, sleepovers, you name it!
I have a hunting expedition coming up shortly, so I decided to give this cot a shot. However, due to an unexpected family situation, I needed extra sleeping arrangements at home. I set it up to see if it would work for guests. It was a breeze to assemble and disassemble. My visitor found it quite comfortable, and I had a great night’s sleep while testing it out!
I stumbled upon this product and was pleasantly surprised by its high quality. It is well-made and incredibly comfortable, perfect for adults and kids too. The height is just right and can be adjusted if needed.
Cot is easy to set up. The quality is impressive, and it's a fantastic deal. On its own, the cot is comfortable, but with the extra mat, it’s even cozier
Great camping cot. Also suitable to use at home
It's a great size. just right in length and width. The mat is adequate, and the setup process is super simple. Truly excellent!
Although it takes up more room in the car while heading to camp, it serves as a perfect outdoor lounge chair and occupies less space in the tent compared to a bulky air mattress. Plus, you can use it outside at home! 😊