We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m absolutely thrilled with this cot! It matches the pictures perfectly; the mattress has a nice thickness and sets up effortlessly. It’s very stable and doesn’t slide around at all. My son loves sleeping on it because of how comfy it is. Plus, it was quite affordable and definitely worth the investment.
This lounge chair is fantastic! It feels like having a full bed while camping. It’s a bit on the heavier side and larger, so it's not ideal for hiking, but if you have it in your camper or vehicle, it’s amazing. It offers full-sized lounging with solid support and a comfy blanket. I absolutely adore this—it makes me feel like royalty while camping. Highly recommended!
This coat is quite comfy and made from quality materials. It's great for guests, but it's not meant for two adults. I thought my girlfriend and I could share it due to its size.
This bed is super comfy, lightweight for transport, and quick to set up or take down. At 5’4”, I sleep perfectly well on it. I’d say it can support someone up to 220 pounds. The small pocket is handy for my phone, wallet, or even a water bottle when I get thirsty. Highly recommend!
Setting it up is a cinch—just unfold! It’s comfortable and seems sturdy enough to serve as a spare bed, all while being budget-friendly.
I got my cots delivered last night. I set one up right in the living room and laid down. It felt fantastic! Weighing 238 lbs, I didn’t hear a single creak from it. The grey color is nice too. I opened up the mattress and was really happy with how it felt and fit. Overall, it seems like a solid product that’s simple to assemble and disassemble. It stores away easily and feels well-made - strong and supportive with great construction.
I took two of these on a four-day camping trip, and they were super comfy for us. I actually prefer them over an air mattress. They’re much more comfortable, in my opinion, and it's easier to get up since you’re elevated off the ground compared to the air mattress we used before. I do wish there were more pockets, so I’m taking off one star for that.
Great color, comfort, user-friendly design, breathable fabric, easy to clean - everything you could want! And the pillow! Best purchase ever! 10/10