We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOVE it!!!
its a good organizer of a compact side. how ever I am not sure it will hold heavy items .
I purchased this trunk organizer in December and I am impressed with its functionality and quality. It's the perfect size for my small car trunk and provides ample storage space to store car tools and other items. The removable divider is a great feature, and I love that it's collapsible so I can easily store it away when not in use. The materials seem durable so I hope it will last for a long time. 100% recommended 🤩
This trunk organizer is a mixed bag for me. On the plus side, it has a sleek design, and the black color fits good with my car's interior. The folding feature is also handy for when I need the extra space in my trunk. But I didn't receive any instruction with my order and it was a little difficult to assemble at first. Why don't you guys just add a printed manual to the box? Let it be your field for improvement. Four stars.
This trunk organizer from Owleys is an excellent product! It's the perfect size for my trunk and it's sturdy to handle everything from grocery bags to heavy tools with ease. It's evident that the material is high quality, the inner material is super easy to clean and the leather feels durable. All in all, this organizer has effectively resolved my trunk clutter issues, and I can't recommend it enough!
Nice organizer of a great big size. Fits perfectly for my car and all trunk stuff. I will definitely buy more.
Got this black trunk organizer and it's pretty decent. Keeps all my stuff like tools and sports gear from sliding around. Folding it is easy, but it feels a bit lightweight. Good for keeping things tidy, though.
This organizer transformed my messy trunk! Everything from groceries to camping gear stays in place. Love the solid black look – it blends right in with my car. The lid is a great feature for keeping things secure. Folding and unfolding it is a breeze. Really happy with this purchase!