We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This soft crate is excellently built, reliable, and offers great value for the money. The padding is a bit thin for my older dog, but I got a large size to fit her bed comfortably. She’s getting used to it, and it fits perfectly in my sedan’s passenger seat. The construction, zippers, and see-through flaps are top-notch. Highly recommended!
I purchased this crate for a road trip with my 35-pound puppy, who will grow to 60-70 pounds. It was incredibly easy to assemble, even with my arthritic hands! The design is excellent, and it snaps together effortlessly.
These crates are very durable and offer ample space for an average-sized cat. They’re well-made but can be a bit challenging to set up and take down. They’re best carried by hand as they’re a bit too bulky for most carts. I appreciate their sturdiness, though I’m not a fan of the assembly process.
I usually dislike crates, as they make me sad seeing dogs confined. However, I needed one for my Chihuahua’s surgery. This crate is perfect—easy to open and close. It makes me feel comfortable leaving my dog inside. I appreciate how portable it is without hassle.
The crate is robust and made from high-quality materials. It fully expands in under five minutes. The mesh design ensures excellent ventilation while being durable and lightweight. It's easy to carry and comes with a convenient storage bag.
I initially considered returning this crate because it was a bit tricky to fit in my car. However, once it was in, it proved sturdy and held my dog comfortably while looking great too.
This crate has been fantastic for us. We used it for our 50-pound Border Collie and our 70-pound Labrador. While traveling and camping, they quickly adjusted, stretching out comfortably. I even used it in our van, and they seemed quite at ease.
We got this crate to make it easier for our disabled dog. The multiple opening options are incredibly useful. It’s well-built and reasonably priced. It’s also perfect for traveling!