We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the carrying strap! Makes it easy to transport my dog, even when he's inside the carrier.
This Owleys carrier is perfect for my small dog. It's easy to carry and store. If I had to nitpick, I'd say the mesh windows could be a little bigger to give my dog a better view.
We like it :)
Honestly, this carrier has been a lifesaver. We travel a lot and being able to just pop it open and fold it back down is so convenient. My little guy seems comfortable in it too, which is a big plus!
Used this for a camping trip and it was great! Kept my pup safe and contained while we were outdoors.
My aunt needed a carrier for her cat's vet appointments. This one is perfect! It's easy to clean and her cat seems less stressed in it compared to her old carrier. She says it's a bit pricey, but worth it for the quality.
My neighbor was complaining about her old, bulky dog carrier, so I recommended this Owleys one. She's thrilled with it! Says it's so much lighter and easier to manage.
Just got this for my grandma and her little Maltese. She called me specifically to say how much she loves it! Apparently, it's much easier for her to handle than her old carrier.