We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this Ford Escape dog seat cover! It's waterproof and scratch-resistant, making it perfect for my energetic dog. It's easy to clean and fits perfectly in the car. A real lifesaver for pet owners who travel with their dogs. Highly recommended!
Excellent product! It keeps the car clean and is mostly easy to use, although the installation was a bit tricky. Definitely essential for dog owners.
With two lively Golden Retrievers who love car rides but always create a mess, this Escape pet seat cover is a game-changer! It's incredibly easy to install and offers excellent protection for my back seat from the dogs. It’s also very durable and withstands their antics perfectly. The waterproof feature is a lifesaver during rainy outings. Plus, it’s easy to clean with just a quick wipe or vacuum. Highly recommend for anyone traveling with pets!
This Ford Escape dog seat cover is fantastic. I bought it a month ago to travel with my 4-year-old Shepherd. The non-slip bottom is a great feature, keeping it in place even when my dog jumps in and out. The pockets are handy for storing toys and leashes. Great value for the price.
The Ford Escape dog protector is comfortable, waterproof, and fits well in my SUV. The seat anchors could be improved as they sometimes slip out, but overall it's a practical product that keeps my car clean during pet outings. Four stars!
A REAL GAME CHANGER! This Escape pet seat cover has made car rides much smoother and more enjoyable. It's well-crafted and has an anti-slip bottom, so it doesn't move around. Another big plus is the water-resistant design; my lab LOVES swimming in lakes and puddles. My dog stays comfortable and secure while I drive! Overall, I would definitely recommend this protector to anyone looking for high-quality car interior protection!
I’ve been using this Ford Escape dog seat cover for about a month now. I bought it when I adopted a puppy. Everything works perfectly so far, no issues found! It has multiple layers, is firmly stitched, and is completely waterproof. The waterproof design is especially useful because my puppy can still have accidents in the car. I also appreciate the hard sidewalls; they will probably save my doors when my pup grows up. Great product worth the money!
While this Ford Escape dog protector keeps my car clean, it's not the most comfortable for my pet. The material isn't as plush as I would like. The installation process was a bit tricky and took longer than expected, especially with the sidewalls. A printed installation manual would be helpful. However, the protector is nice-looking and sturdy. If you're looking for a high-quality, durable protector, this one will work for you.