We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this Ford Maverick dog seat cover, and I'm so glad I did! It fits perfectly over the back seat of my car and is made from a durable material that is both waterproof and scratch-resistant. The protector also has adjustable straps that help keep it securely in place, so I don't have to worry about it slipping off while driving. On top of that, it's easy to clean and maintain. Overall, I'm really happy with my purchase and would definitely recommend this protector to other pet owners!
It doesn't fit my car properly and is too big for my Ford Maverick. I didn't get a chance to test it properly on the road, and my dog felt uncomfortable on it because it was too large and unstable. It didn't work for me, and I had to return it.
A nice quality Maverick pet seat cover. It's made of high-quality material that is both durable and comfy for my dog, which is the most important point for me. I am happy I no longer have to worry about hair and dirt staining my car's upholstery. The protector is also very easy to wash (I use a damp cloth as recommended and a lint roller for hair), making it convenient for longer trips. Based on my personal experience, I definitely recommend this protector to any driving pet parent like me.
I cannot say enough good things about this Ford Maverick dog seat cover! I love it. The material is top-quality, waterproof, and well-sewn. The installation process was straightforward, and it fits perfectly in my Ford Maverick. Out of everything I've tried before, this is the best pet protector. In addition to great quality, I would like to highlight the very stylish look. In fact, this was why I decided to buy this particular protector, and I did not regret it. The pockets are also handy for keeping feeding bowls and other pet supplies. Thank you!
We absolutely LOVE our Ford Maverick dog seat cover! Very easy to clean, and our puppy is comfortable in the car. Would highly recommend!
The Ford Maverick dog protector is a good product that does exactly what it's supposed to do. It's easy to install and keeps my car clean, which is a huge relief during long road trips. We travel by car very often with my Husky, Emma, so I have been looking for a good protector with pockets for a long time. And I'm glad that I chose this one. The material is great, easy to wash with just a wet cloth. It is also very convenient that you can use it as a half protector if you need to free up space in the back seat. It helped me a lot when my friends joined me on my last trip. Just unzip in the middle, and you're good to go - the seat stays clean, the dog is in place, and the passenger can sit comfortably in the back. Perfect!
Fits our Ford Maverick perfectly. Very pleased with the quality of the product.
Love my Ford Maverick dog seat cover! It's made traveling with my pet so much easier. I didn't have any problems with the installation; everything was quick and simple. Special thanks for the seat anchors!!! The protector does not slip on my car seats at all; it fits perfectly on the road. My dog feels calm and stable while being safe and secured in the back. I highly recommend this brand to anyone looking for a high-quality car seat protector for their pet.