We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bought this in addition to my storage box of the same colors. as always, high quality materials and nice design
I purchased this hanging organizer about a month ago, and I'm extremely impressed with its functionality and design. Before, my trunk was a huge mess, but now I can easily find everything I need. The multiple pockets and compartments are perfect for organizing various items, from tools to sports equipment. Additionally, it has a foldable design which is perfect for storage when not in use. Overall, I highly recommend this hanging trunk organizer to anyone looking to declutter and organize their vehicle!
this organizer has completely transformed the way I use my trunk space. the compartments are the perfect size, allowing me to store items like jumper cables, a flashlight, and a first aid kit with ease. the organizer is made of high-quality materials that are water-resistant and super easy to clean with just a wet sponge. and on top of that, it looks sooo cute!!! I am very happy with my purchase and every time I open my trunk. thank you owleys 🤎 this was love at first sight
Unfortunately it didn’t fit. The size is too large for my trunk
After using this hanging trunk organizer for several weeks, I can confidently say it is a game changer for keeping my vehicle tidy and organized. It’s thoughtfully designed with numerous pockets, which is perfect for storing a wide range of items. The material is water-resistant, so I don't have to worry about spills or wet items damaging the fabric. The best part? It’s completely collapsible, which makes it a breeze to store when not in use. I couldn't be happier with my purchase and highly recommend this product to other drivers!
Highly recommend this hanging organizer to any driver looking for a functional and at the same time compact storage solution for their trunk!
This hanging trunk organizer is quite handy. The pockets are great for organizing all my car essentials, making them easy to find.The material is easy to clean, but I do wish there were a few larger pockets for bigger items.
I absolutely love this SUV trunk organizer! It has plenty of pockets for all my gear, and everything stays neatly in place. The eco-leather material not only looks sleek but is also super easy to wipe clean. Installing it was a breeze and it doesn't take up any extra space in my trunk. It's so convenient to grab what I need without having to rummage around. It's also great that it's vegan and doesn't stain. This organizer has made my car so much more organized and efficient. Highly recommended! 😌👏