We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This teepee tent has been a game-changer for us! It's the perfect retreat for my son, who loves having a space to call his own. He spends hours reading and playing with his toys inside. The assembly was a breeze, and I'm very impressed with the quality and stability. It's a beautiful, well-made product that looks great in any room. An excellent investment for encouraging imaginative activities.
this is a play tent with a simple setup. It’s the perfect size for my two 4-year old kids, and the curtains adds a nice touch. They use it every day.
Great quality and super cute in person! It’s lightweight and easy to carry. Would have given five stars if the mat was thicker.
Such a high-quality teepee tent for kids to play! It’s been a magical addition to our playroom, and the kids absolutely adore it.
Very pleased with this purchase. The teepee is stylish and fun for the kids.
Absolutely love this teepee! The design is adorable, and the materials are sturdy yet soft. My son uses it every day for playing and sometimes even napping. The storage pockets are a genius addition for keeping toys organized. Setting it up was straightforward, and I appreciate that I can wash everything in the machine. It’s definitely worth the investment for any parent looking to add some magic to their child’s playtime 💫
Our toddler adores this teepee! It’s super easy to set up and move around, which is perfect for changing play spaces. The curtains are a nice touch for creating a cozy reading corner.
We are so happy with our purchase of this teepee! It’s spacious enough for my two kids to play together comfortably. The curtains can be closed for a cozy reading nook or left open for an airy play space. The quality is exceptional, and the fact that it’s washable makes it super practical. It’s definitely become a central piece in our playroom, and we couldn’t be more pleased.