We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing product! This pet grooming brush makes grooming my guinea pigs a breeze. They love the gentle steam and the soft silicone teeth. It’s very easy to clean under running water, and the USB rechargeable battery lasts a long time. Plus, the recycled and vegan material makes me feel good about this eco-friendly choice. Five stars!
Love it! Makes grooming my dog so easy and he doesn’t mind it at all!!!
I bought this pet steam brush for my two dogs and it works wonders. The steam helps in loosening up the dirt and the fur just glides out with ease. The design is ergonomic and the colors are vibrant. It charges quickly and the battery life is sufficient for multiple grooming sessions. I’ve never seen my dogs so relaxed during grooming. Excellent product!
The best grooming tool I've ever purchased! My puppy loves it and it's perfect for teaching him how to handle grooming. The steam is gentle and effective, and the brush is easy to clean. It’s also super convenient to charge with the USB cable. I highly recommend this to anyone with pets!
I am absolutely thrilled with the Vapor pet steam grooming brush by Owleys! It's incredibly easy to use and my dog, who usually hates grooming, actually enjoys it now. The steam really helps in loosening up the dirt and hair, making the process much smoother. The silicone teeth are gentle on his skin and the bright colors make it easy to find. The USB rechargeable feature is a big plus, as I don’t have to worry about buying batteries. Highly recommend this for all pet owners!
I was skeptical at first, but this pet steam brush exceeded my expectations. My cat’s fur looks so much cleaner and smoother after using it. It’s easy to use and the steam function really helps. The only downside is the water reservoir could be a bit larger. Other than that, it’s a great product
a good product, but the water tank & the brush itself could be a bit bigger. still, it’s very effective
This steam grooming brush is fantastic! My dog usually runs away at the sight of a brush, but not with this one. The steam is soothing and the silicone teeth are gentle yet effective. It’s also very easy to clean and the battery lasts for ages. I’m very happy with this purchase!