We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing quality! Our walks have never been better with this pet stroller.
Absolutely thrilled with this dog stroller for large dogs! It’s been perfect for my German Shepherd who's recovering from an injury. The stroller is robust, with a spacious interior that he can easily fit into and relax. The mesh windows provide excellent ventilation, and the safety strap is a fantastic feature, ensuring he’s safe during our walks. It’s also incredibly easy to navigate. A must-have for owners of large dogs!
Very practical and robust pet stroller. A bit on the heavy side, but it's perfect for my pet's needs. The large, sturdy wheels offer excellent maneuverability, and it looks good too.
The best decision I've made for my elderly Dalmatian. The ventilation is great, and it’s easy to keep an eye on him through the mesh windows.
Reliable and spacious. Just what I needed for my large breed
This pet stroller is a great find for owners of large dogs. It’s durable and stable, with ample room for my large Labrador. The big wheels make it easy to handle, though it can be a bit bulky to transport and store. The safety features, like the built-in safety strap, are very reassuring. Overall, it’s made our outdoor adventures much more accessible and enjoyable.
this large dog stroller is spacious and safe, me and my dog both love it. it’s been great for our walks, providing my dog with the comfort and security he needs. the build quality is impressive, ensuring it will last for many adventures to come ❤️
Buying this large dog stroller has changed our daily routine for the better. It's perfect for my senior Boxer, allowing him to enjoy the outdoors without the strain on his joints. The construction is impressively sturdy, and the waterproof fabric is a huge plus. The ample space inside and the breathable design make it a comfortable ride for him. I'm very pleased with this purchase and highly recommend it.