We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick and easy to use. Perfect for my SUV.
Feels and looks like good quality. Display is bright and buttons are responsive. Good weight but not too heavy, portable and rechargeable. This item is very compact yet works very well. You can easily put several pounds of pressure into all 4 tires without running out of power. The unit is set to the pounds of pressure that you want and then stops when it reaches that number. I bought a second one for my son.
Very portable and efficient. Great for quick tire top-ups.
This is pretty simple. It works just as advertised. Set the pressure you want, connect it to the valve, hit the start button, walk away. It inflates while you are doing something else, and has consistently been within one PSI of what my usual gauge says. It's not very fast, but since you can walk away from it who cares? It's also reasonably quiet, unlike some other pumps I have heard. It's not really a necessity for anybody, but it is one handy gadget.
Easy to use and very convenient. Highly recommend!
I'll classify this as a luxury/convenience gadget. I use this for my bike and electric scooter. Really handy to make sure I have consistent tire pressure across both wheels. If you're trying to travel as light as possible, this will be a bit heavy and bulky to bring along, but if you plan to go with a backpack on then this is a great pump to bring with you. It also doubles as a tire pressure gauge as well. This plus some tire sealant or patches will make a flat easier to deal with
Product does what it advertises. Some people complain it's too bulky. It's not small but it's smaller than any air compressor I have ever used. Easy to hide in your car. It works fine for filling my car tires from 18psi up to 35psi. The only thing worth noting in terms of reliability is it gets warm and sometimes hot. Summer weather of 90° I used it a couple times and it got pretty hot. But it hasn't broken yet! I've been using it for about a year now and it hasn't let me down! Colder weather this product barely even gets warm.
The reviews on this made me a little worried, but I purchased it anyway. It came in about a week even though the ship date was a month away. I just filled up all four of my car tires and it worked great. My only complaint is that the instructions were entirely in Chinese. Doesn’t really matter though because you don’t need instructions for it...pretty easy to use. Other than that it’s a great little pump. Very satisfied. Not sure what the other reviewers on here are talking about.