We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This stove is truly a steal for its price!!! Works perfectly and also so compact and cute !
After browsing various websites for a portable camp stove, I finally discovered this one. It meets all my camping needs splendidly. Primarily a car camper, I needed a stove compact enough to fit alongside my other equipment yet sturdy enough to support two pans side by side. Its portability is a plus, allowing me to set it up on picnic tables or even the tailgate of my car. I've also found it handy for outdoor cooking at home, keeping strong scents out of the indoor kitchen. Thanks
Compact and efficient, this double gas stove is perfect for outdoor cooking. Easy to store and use, it's a reliable addition to our camping gear.
I've used this stove on two camping trips, and it has performed admirably, providing ample heat. When I tried cooking eggs on high heat with a medium/lightweight pan, it got hot in about a minute. I tend to avoid using high settings for anything other than boiling water for coffee, but I'm impressed
Love this portable stove! It's sturdy, heats up fast, and fits perfectly in our camping setup. Great value for its price.
After unboxing and testing the stove, I'm convinced it will be a great addition. It's well-constructed and has an easy-to-use ignition switch. I anticipate many years of reliable use from this stove.
the compact size and simplicity of this stove make it perfect for our small RV-it occupies minimal space yet offers substantial cooking capability. it performs excellently whether I'm boiling pasta or grilling a small steak
Absolutely delighted with this portable gas stove! It's lightweight and super easy to set up, making it ideal for our weekend getaways. The stove heats up quickly and the flame control allows for precise cooking, whether I'm making coffee or frying eggs. It's also easy to clean, which is a huge plus after a long day outdoors. A must-have for any outdoor enthusiast!