We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this product! The suction is strong, and it doubles as an air duster, making it perfect for both my car and sofa. It’s compact, lightweight, and easy to handle, with great battery life. Overall, it’s a great value for anyone looking for a versatile and effective cleaning tool. It also looks quite classy! 🤗
This little vacuum and blower combo is truly incredible. I bought a different one a few years ago that didn’t perform well, so I was a bit hesitant, but this one exceeded my expectations. It does exactly what I need.
I'm amazed at how much power this little vacuum has! It's a beast.
I’ve wanted one of these little vacuums for a while! With a baby who gets snacks everywhere, this vacuum is powerful enough to clean all the crumbs out of the car seat crevices. The attachments with brushes help remove sticky messes too. It’s small enough to store under the front seat and easy to charge. It’s also not too loud, which is a bonus. The filter is removable and easy to clean with a damp paper towel or cloth, which works well for me.
I highly recommend this vacuum to anyone who's looking for a powerful and portable option.
This vacuum does a decent job of cleaning car interiors. However, it lacks the power and features needed for deep cleaning or tackling tough messes.
This device is fantastic! It's both a vacuum and an air pump, with a variety of attachments for suction and blowing. It comes with a storage case and a bag to keep everything organized. The quick recharge time is a plus. Excellent product. 👍
Purchased this vacuum for my camping trips. It's great for cleaning up dirt and sand from the car after a day at the beach. The blower function is also handy for inflating air mattresses!