We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing portable SUV organizer! Looks nice and assembles quickly 🙂 When disassembled, it takes up almost no space. Doesn’t slip inside the trunk. Very satisfied with the purchase, thank you!
The quality is higher than I expected! Excellent size, perfect fit for my Ford Focus. The material is very nice and soft. Absolutely recommend.
Just got my package. The workmanship is excellent, the materials and packaging are great. Very convenient and easy to fold. Would be a cool gift for a driver.
Best SUV organizer we’ve tried. We love it and can totally recommend it to others.
A must-have for car organization! I recently bought this SUV organizer from Owleys, and it has exceeded my expectations! It's spacious and fits perfectly in my trunk. From shopping bags to emergency kits, it organizes everything efficiently. The foldable design is a great feature, allowing me to free up space when needed. The construction feels sturdy, and it's clear it's made to last. It has significantly improved the cleanliness and organization of my car trunk. I wish I’d purchased this sooner. If you need a good trunk organizer, look no further!
This SUV organizer is handy for keeping your car tidy. It's well-made, with good stitching and durable material. The foldable feature is convenient for extra space. However, it's a bit bulky for my Tesla. If you have a smaller car, you might want a smaller option.
This foldable SUV organizer is amazing! So much storage space and very durable. The design is attractive, and the material has held up well over three months of frequent use. I highly recommend this product to anyone looking for an efficient way to organize their car 😁😁
While this organizer is spacious, I find it a bit bulky for my needs. The material is also thinner than expected. However, the collapsible feature is appreciated for easy storage when not in use.