We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This tent is a great value for the price, but the rainfly could be larger to provide better coverage and protection from the elements, especially during heavy rain or strong winds.
Bought this tent for my son and his girlfriend as a graduation gift. They're both outdoorsy types, and they were so excited! They've already used it on several camping trips and love how spacious and easy to use it is. They did say the stakes could be a bit stronger though.
My daughter's Girl Scout troop was planning a camping trip, and I thought this Owleys SUV tent would be a fun and practical addition to their gear. The troop leader was thrilled! She said it's spacious enough for several girls to sleep comfortably and that it's easy for them to set up and take down together. The girls loved having their own "base camp" attached to their vehicle!
My daughter's Girl Scout troop was planning a camping trip, and I thought this Owleys SUV tent would be a fun and practical addition to their gear. The troop leader was thrilled! She said it's spacious enough for several girls to sleep comfortably and that it's easy for them to set up and take down together. The girls loved having their own "base camp" attached to their vehicle!
My neighbor is a big dog lover, and I knew he'd appreciate this Owleys tent for camping with his furry friend. He was so grateful! He said it gives his dog plenty of room to move around and that the tent is super easy to clean, which is a must with a dog!
My neighbor is a big dog lover, and I knew he'd appreciate this Owleys tent for camping with his furry friend. He was so grateful! He said it gives his dog plenty of room to move around and that the tent is super easy to clean, which is a must with a dog!
My aunt and uncle are retired and love to travel the country in their RV. I thought this SUV tent would be a great addition to their setup, giving them a separate space for their grandkids when they visit. They were delighted! They said it's easy to store in their RV and provides a comfortable and fun sleeping space for the little ones.
My best friend's dog is basically her child, so I knew this Owleys tent would be a perfect gift for their camping trips. She was ecstatic! She said her dog loves having the extra space to roam around in the tent and that it's super easy to keep clean, which is a must with a furry companion. She even sent me a picture of her dog happily snoozing in the tent with a big doggy smile! 🐶