We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got this Owleys attachment for my nephew who's just starting to get into camping. He's really excited to use it on his first solo camping trip.
My neighbor is a wildlife photographer who often spends days (or even weeks!) in remote locations waiting for the perfect shot. I got him this SUV tent to make his camping experience a bit more comfortable. He was incredibly grateful! He said it provides a safe and dry shelter while he's waiting for that elusive animal to appear, and he loves being able to access his camera equipment easily from inside the tent.
This SUV tent was a Christmas gift for my sister and her husband, who are always on the go with their two kids. They said it's a lifesaver for family camping trips! The kids have plenty of room to play, and they love being able to access the car easily for snacks and drinks.
My niece was heading off to college and I wanted to get her something unique and practical. This Owleys SUV tent was a hit! She said it's perfect for weekend adventures with her friends, and it's way more comfortable than sleeping in the car! 😂
I'm 6'4" and was excited to finally have a tent where I could stand up straight! While the headroom is mostly good, the sloping roof does mean I have to duck a bit near the edges. It would be great if Owleys could design it with a bit more headroom at the sides.
My aunt and uncle are avid hikers, so I thought this Owleys tent would be a great gift for them. They were thrilled! They said it's perfect for setting up a base camp for their multi-day hikes and that it's surprisingly lightweight and easy to pack.
My friend is a photographer who often camps out in remote locations to capture stunning landscapes. This SUV tent was a perfect gift for him! He said it's sturdy enough to withstand harsh weather conditions and that he loves being able to access his camera gear easily from inside the tent.
This tent is perfect for camping in all kinds of weather. It's kept us warm in the cold and cool in the heat. It's like magic!