We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This tent is great for car camping, and I love the screen room for bug protection. However, I wish it had more storage pockets inside. We ended up having to pile our stuff on the floor, which wasn't ideal. Adding a few more pockets would make a big difference in organization.
We assembled this tent in under six minutes. We'll use it both as a standalone tent when we take our truck and boat out and attach it to my little Hyundai Santa Fe when not using the boat. I appreciate the dual opposing doors for ventilation. Since there was no wind, we didn't stake the tent down, but it felt quite sturdy. Unfortunately, there's no ceiling hanger for an overhead camp light, but that's what the SUV hatch is for. We used this tent in two different locations over a three-day weekend, and it packed up easily 👍
This tent is great for stargazing! The large windows provide amazing views. However, I wish there was a way to cover them completely for privacy when needed. Perhaps adding some curtains or flaps would be a good solution.
Very well-made and easy for one person to set up. The first time took about 15 minutes, and the next time was down to 10 minutes. There's plenty of room inside, and it attaches securely to the car.
This tent was easy to assemble and disassemble. It has lots of windows for cross-ventilation, and we loved the panel that separates the tent from the back of my Jeep. A very good product for the price
We had a great time camping with this tent, and it held up well in windy conditions. However, the carrying bag could be improved. It's a bit too small, making it a struggle to pack the tent back in. A slightly larger bag would make packing up much easier.
The tent itself is spacious, and we appreciated the doors and screened windows. It's a good value for the money, and we plan to use it again!
Overall, I'm happy with this purchase. The tent is spacious and easy to use. My only gripe is that the color (grey) shows dirt and stains easily. Perhaps offering it in a darker color option would be more practical for camping.