We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The BEST Toyota Tacoma dog seat cover. Made of high-quality material that is both durable and soft. It fits my Tacoma perfectly, which is great since I struggled to find a suitable protector. I love that it's waterproof, perfect for when my dog goes swimming or gets caught in the rain. It’s so great to have peace of mind knowing my car seats are protected! Plus, it splits in half, so you can use it on one side only! So smartly designed. I highly recommend this protector to any pet owner!
Looks durable and nice! Fast shipping and kind assistance with our return. Thank you, will definitely be ordering other items from you.
A GAME CHANGER! This Tacoma dog seat cover has made car rides so much more enjoyable and smooth. It’s well-made and has an anti-slip bottom, so it doesn't move around. Another huge plus is the water-resistant design; my lab LOVES swimming in lakes and puddles. My dog stays comfortable and secure while I drive! Overall, I would definitely recommend this protector to anyone looking for high-quality car interior protection!
Hello. I have been using this Tacoma dog seat cover for a few weeks now, and it's been great. It was easy and quick to set up, and the size fits well on my car seats. I appreciated the solid inserts inside the side panels for good door protection, not flimsy like cheaper options from Amazon. I also liked the non-slip bottom material; it doesn’t slide and makes this protector awesome for leather seats. The only bad thing is that if somebody buys this protector for the first time, they may find it difficult to install, and it’s a flaw that there is no printed instruction. But overall, I like the product.
I’ve been using this Toyota Tacoma dog seat cover for about a month now. I bought it when I adopted a puppy. Everything works just fine so far, no issues found! It has multiple layers, firmly stitched, and completely waterproof. The waterproof design is especially important because my puppy can still make a “surprise” inside the car. I also appreciate the hard sidewalls; they will probably save my doors when my baby grows up. Great product worth the money!
Ordered this for my Toyota Tacoma. Everything's as expected. Thanks.
Purchased this Tacoma dog seat cover a month ago and absolutely love it. Amazing quality, colors match our black interior perfectly. And more importantly, our dog is comfortable with it. Thank you.
Fits my SUV well and protects the whole interior securely. Love the materials 👍