We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We absolutely LOVE our Tacoma dog seat cover! Very easy to clean, and our puppy is comfortable in the car. Would highly recommend!
Initially, the Toyota Tacoma dog seat cover was great, but the anchors started unraveling at the seams, causing it to lose stability and form.
My dogs love it, and I'm finally happy to keep my car interior clean!!
This Tacoma dog seat cover is a good product that does exactly what it's supposed to do. It's easy to install and keeps my car clean, which is a huge relief during long road trips. We travel by car very often with my Husky, Emma, so I have been looking for a good protector with pockets for a long time. And I'm glad that I chose this one. The material is great, easy to wash with just a wet cloth. It is also very convenient that you can use it as a half protector if you need to free up space in the back seat. It helped me a lot when my friends joined me on my last trip. Just unzip in the middle, and you're good to go - the seat stays clean, the dog is in place, and the passenger can sit comfortably in the back. Perfect!
I love this Toyota Tacoma dog seat cover! It's waterproof and scratchproof, perfect for my adventurous pup. Easy to clean and fits securely in the car. A real game changer for pet owners who travel with their dog. Highly recommend!
I purchased this Toyota Tacoma dog seat cover back in December for road trips with my bulldog. The quality is great! It looks really durable, thick, and amazing. Truly premium quality. I would highly recommend this protector to any pet owner looking for a comfortable and convenient way to travel with their dog. P.S. - I had to wait two weeks for my order. I was notified right after purchase and given several options to resolve the issue, including canceling the order. It was okay for me to wait, so I chose to wait and received a free gift. The support team was very friendly and responded quickly. Thanks for the great customer service!
I have two energetic Golden Retrievers who love car trips but always make a mess. This Tacoma dog seat cover is a game-changer! It’s super easy to install and provides an effective barrier between my back seat and the dogs. It's also durable and withstands their antics perfectly. The waterproof feature is a blessing, especially during rainy adventures. Plus, it's effortless to clean. A quick wipe or vacuum, and it's as good as new. Highly recommend for anyone traveling with pets!
Love my Toyota Tacoma dog seat cover! It's made traveling with my pet so much easier. I didn't have any problems with the installation; everything was quick and simple. Special thanks for the seat anchors!!! The protector does not slip on my car seats at all; it fits perfectly on the road. My dog feels calm and stable while being safe and secured in the back. I highly recommend this brand to anyone looking for a high-quality car seat protector for their pet.