We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Doesn't fit all vehicles, too small for our Toyota Tacoma.
I recently purchased this Toyota Tacoma dog seat cover, and I'm so glad I did! It fits perfectly over the back seat of my car and is made from a durable material that is both waterproof and scratch-resistant. The protector also has adjustable straps that help keep it securely in place, so I don't have to worry about it slipping off while driving. On top of that, it's easy to clean and maintain. Overall, I'm really happy with my purchase and would definitely recommend this protector to other pet owners!
It doesn't fit my car properly and is too big for my Tacoma. I didn't get a chance to test it properly on the road, and my dog felt uncomfortable on it because it was too large and unstable. It didn't work for me, and I had to return it.
This Toyota Tacoma dog seat cover has been amazing for five months now! The quality is excellent!
A nice quality Toyota Tacoma dog seat cover. It's made of high-quality material that is both durable and comfy for my dog, which is the most important point for me. I am happy I no longer have to worry about hair and dirt staining my car's upholstery. The protector is also very easy to wash (I use a damp cloth as recommended and a lint roller for hair), making it convenient for longer trips. Based on my personal experience, I definitely recommend this protector to any driving pet parent like me.
I cannot say enough good things about this Tacoma dog seat cover! I love it. The material is top-quality, waterproof, and well-sewn. The installation process was straightforward, and it fits perfectly in my Toyota Tacoma. Out of everything I've tried before, this is the best pet protector. In addition to great quality, I would like to highlight the very stylish look. In fact, this was why I decided to buy this particular protector, and I did not regret it. The pockets are also handy for keeping feeding bowls and other pet supplies. Thank you!
Hello to all dog parents. I will share my experience using this Toyota Tacoma dog seat cover. First of all, I'm not impressed. As for the pros - it looks stylish, it’s sturdy, waterproof, and it does not slip on leather seats. BUT - it doesn't fit my Tacoma as well as I would like. I can't set it up properly because the size doesn't work for my car. This was a huge disappointment because I had high hopes for this protector and like the way it looks and is made. I hope my review will be useful to those with the same car model.
I have been using this Toyota Tacoma dog seat cover for two months now. It's been a great addition to our car for traveling with my German Shepherd. The fabric is durable, waterproof, and easy to clean. My dog seems comfortable, and it stays in place nicely. The pockets are a great feature for holding leashes and toys. I would definitely recommend this product to other pet owners.