We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome! The zippers are incredibly durable, even when the pack is fully loaded. It's also very comfortable to wear.
I finally got around to using the tactical backpack. Wow, the number of pockets is impressive! The material is of good quality, and I feel that this is a great purchase.
A good, well-made backpack. But for me, a large number of all these things for storage is not even clear yet lol. I don't know what to use the lower pockets for. But the quality is great, everything is as in the photos :)
Absolutely loved the backpack when I received it! It has plenty of pockets and an incredible amount of space.
Expertly crafted with impeccable stitching, this bag not only looks stylish but also features thoughtfully organized compartments to store even the smallest items. The waterproof section for your water container is a fantastic addition. Perfect for hiking, trail walking, and camping adventures.
Fantastic backpack! It has ample space for all my essentials and then some. Easily the best backpack I've owned in a long time, and the price is unbeatable.
I purchased this backpack to serve as my everyday carry (EDC) bag. With a 93-mile round trip commute to work, I needed something more durable and spacious than the typical big box store options. After three months of daily use, this backpack has proven to be incredibly reliable. I make sure not to overstuff the pockets, and everything I need fits neatly and stays well-organized. Now, I'm eager to see how long it will continue to perform this well.
The material is top-notch, and the comfort provided by the easily connecting straps is exceptional. The size and number of pockets are exactly as advertised. As someone who hikes and travels frequently for business, I prefer using this over checking baggage. As a former army member, I can confidently say this will easily suffice as a three-day pack. This is the best purchase I've made in a while, and I am very satisfied.