We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a little too bulky when loaded, but still very useful and durable.
This is my go-to backpack for all my outdoor activities. It’s very durable and has lots of compartments for organization. Super convenient.
This backpack has been a great addition to my gear. I use it for my daily commute and weekend hikes. It's held up incredibly well, and the zippers are so smooth. I appreciate the numerous compartments which make finding my stuff so much easier. It's very comfortable, even with heavy loads, thanks to the adjustable straps. Definitely worth every penny.
Overall, a nice backpack for hiking and travel. It’s durable and has plenty of pockets, but it can get a bit heavy when fully packed
Love this backpack! The fabric is tough and water-resistant. It fits all my gear with room to spare, and the straps make it easy to carry.
Incredibly sturdy, comfy backpack!! The multiple pockets keep everything organized, and the zippers are super smooth. Perfect for hiking and daily use!
I took this tactical backpack on a 3-day hiking trip, and it was absolutely perfect. The multiple pockets kept my gear organized and easily accessible. The water-resistant fabric was a lifesaver during a sudden downpour, keeping everything dry. I loved how comfortable it was to carry, even when fully loaded. The adjustable straps made it fit snugly and distributed the weight perfectly. It’s my new go-to for all outdoor adventures.
Appears to be robust and long-lasting, offering numerous packing options. I'm very satisfied with its appearance and texture. I haven't tested its waterproof capabilities yet. So far, it seems to be a solid choice for those needing a slightly larger backpack.