We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I use this backpack for camping, and it’s perfect. The compartments are great for organizing my gear. The adjustable straps make it very comfortable to carry.
This Owleys tactical backpack is just what I needed for my frequent travels. It's sturdy, spacious, and very reliable. The zippers are high quality and never get stuck. I love how easy it is to organize my belongings with all the different compartments. Even when packed to the brim, it's still comfortable to carry. This backpack has truly been a game-changer for my travel needs.
Perfect for all my hiking and trekking trips
This backpack is pretty solid overall. I use it for both work and outdoor activities. My only complaint is that it can get quite heavy when fully loaded, but that’s to be expected with such a large capacity. Still, it’s a great choice for anyone needing a reliable and versatile backpack.
I've been using this tactical backpack for my fishing trips, and it’s been fantastic. It’s large enough to carry all my gear, including a portable chair. The pockets help me stay organized, so I don’t have to rummage around for what I need. It's also comfortable to wear for extended periods, which is a huge plus. The water-resistant feature came in handy when I accidentally dropped it in the lake.
this backpack is awesome! fits all my gear perfectly
Fantastic backpack for outdoor adventures. The material is top-notch, and the pockets are so useful. It’s comfortable even when packed full.
I bought this backpack for a survival training course, and it was indispensable. The build quality is excellent, and it stood up to some pretty harsh conditions. The ample storage space meant I could pack all my necessary gear without any issues. The comfort level is outstanding, even after carrying it for hours. The design is thoughtful and functional, making it a great choice for any outdoor enthusiast.