We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought this as a gift for my son who's obsessed with all things tactical. He was so excited when he opened it! He takes it to school every day and says it's the coolest lunchbox anyone has. 😊
Needed a new lunchbox for my fishing trips and this one fits the bill perfectly. It's rugged, waterproof, and keeps my drinks and sandwiches cold even in the summer heat. Plus, it looks way cooler than those boring old lunch bags!
My wife surprised me with this Tactical Lunch Box for my birthday and I have to say, I'm a big fan. It's spacious, well-insulated, and has a cool, masculine design. My only complaint is that the shoulder strap could be a bit more comfortable.
This lunchbox is awesome! It's like a mini cooler and backpack all in one. I use it for work, hiking, and even grocery shopping. It keeps my food cold, my drinks icy, and it has plenty of space for everything I need.
Overall, I'm happy with this Tactical Lunch Box. It's spacious and well-made. My only gripe is that the zippers can be a bit stiff sometimes, especially when the lunchbox is full.
This lunchbox is fantastic for keeping my food and drinks cold. However, the price is a bit steep compared to other lunchboxes on the market. I think it would be more appealing if it was slightly more affordable.
I love the tactical design and durability of this lunchbox. However, I wish the interior lining was a lighter color. It's a bit difficult to see what's inside, especially in low light conditions.
I've been using this Owleys lunchbox for a few months now, and it still looks brand new. It's definitely built to last.