We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
just received and I expected a larger size…
Nice waist bag to walk with your dog :) It's comfortable to wear and easy to adjust and maintain. Also goes well with any outfit which is important for me personally.
I am very happy with my purchase! This bag is made with high-quality materials and is perfect for outdoor activities with my Lab. The pockets are handy for storing treats in one and my phone and bags in the other. I put the bags and treats in the bag, and every day I'm always ready for a walk - no need to shift it from place to place, from jacket to jacket every time. Thank you for a good-quality and functional product!
As someone who takes their dog on long walks and jogs regularly, this product is a must-have. The bag has enough space to carry all my essentials - waste bags, treats, and keys. The quality of the materials is great, and it's very comfortable to wear. Now, I can't imagine going on a walk without it. Absolutely recommended!
I've been using the Owleys 'Pooch Pouch' for a week now, and overall, it's been quite handy. It's definitely made dog walks easier, as I don't have to stuff my pockets . The waist strap is adjustable and fits comfortably. The bag holds enough supplies for our walks, but I wish there was some kind of a carabiner clip for attaching keys or a refillable water bottle. That would take this product from good to perfect. Nevertheless, it's a decent product that serves its purpose well 👍
The bag is exactly the same as in the picture, quite small. Arrived in 5 days.
This waist bag is pretty useful for dog walks. It's great for carrying treats and bags. I just wish it had a bit more space.
I'm loving this waist bag for dog walking! It's the perfect size for essentials like treats and toys, making walks much more organized. The adjustable strap ensures a comfortable fit, and it's so lightweight, I barely notice it's there. It’s not just functional, it looks great too, adding a touch of style to my walking gear. Plus, knowing it's made from recycled, vegan materials makes me feel good about my choice. It's a fantastic accessory for any dog owner who values convenience and fashion