We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a good blanket for the price. It's just a little noisy when you move around on it, which can be annoying at times.
Got four of these travel blankets for our camping trips and for cozy projector nights in the garage with inflatable beds. I recently tested them out in our garage when it was 30 degrees outside, and they performed excellently; I’m not sure how cold it was inside, but it definitely felt brisk. While I usually use portable heaters for chillier nights, I decided to try the blankets first for movie night. The heater wasn’t necessary, and we stayed nice and warm!
This blanket is perfect for outdoor concerts and festivals. My only complaint is that the material can feel a bit sticky if you're sweating.
I was looking for a lightweight blanket to take on my hiking trips, and this one is perfect. It folds up so small that it barely takes up any space in my backpack, and it's surprisingly warm for its size.
I'm absolutely thrilled with my purchase! It's not often you find an outdoor blanket that combines functionality and comfort as well as this one does. One side is super soft, great for lounging or napping during a picnic or a day at the beach. The other side is waterproof, keeping us dry even when we set it down on damp grass. It's a great size too, comfortably fitting our family of four. For transport, it folds up neatly and has a built-in handle, making it convenient to carry around. This has become our go-to blanket for every outdoor outing. 100% recommend! Thank you!
This blanket has become my go-to for any outdoor activity. Whether I'm at the beach, the park, or even just hanging out in my backyard, it's always with me. It's so versatile and comfortable, I can't imagine not having it now!
The corner loops are a great addition. Used them to stake the blanket down on a windy day at the beach.
I've been recommending this Owleys blanket to all my friends and family. It's such a great value for the price, and it's something that everyone can use. If you're looking for a lightweight, waterproof, and durable blanket, this is the one to get!